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Placing your order

7 articles

Articles

Why do I need to add safe place instructions?

As we use a "leave safe" delivery service, it's super important to have instructions detailing where the courier can leave your box. In fact, it's a checkout requirement when you purchase from us. Your allocated place should be secure, out of view of

How can I pay?

Our online shopping system allows you to securely pay for your cheese by all major credit or debit card providers, including American Express, and by ApplePay too! We also accept love and praise. Please follow the instructions on the screen as you go

I'm having an issue checking out.

Nothing should stand in the way of you getting your delicious cheese although, technology may try to now and then. Here are some simple checks to help you troubleshoot any issues you may come across while checking out. Check if you have enough funds

The cheese I want isn't available.

We bring you the best cheeses seasonally. This means that very occasionally a cheese may be out of stock. If this is the case, please feel free to reach out to us and we’ll be able to let you know when we are expecting it back in stock.

When is your order deadline?

Our Cheese Whispers need a bit of time to get your cheese ready so you need to have completed your order before 2 pm to get your delivery the following day. Any time after that, we won’t have enough time to dispatch your order for the next day and th

Can I use a promo code with my order?

Of course, we love a good perk! Please bear in mind our checkout will only accept one promo code per order and in some cases, there may be a minimum spend. Please check the terms and conditions of your promotional code for full details.

Why we have a minimum order threshold of £25

Whilst we would love to send out all shapes and sizes of cheese, we have a minimum order value of £25. If we took orders below this value, the impact of the packaging and delivery on the environment goes against our commitment to reducing carbon emis