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Delivery information

How much does delivery cost?

Great news! We offer FREE next day delivery across all our boxes!. Just a head’s up! Delivery availability depends on your region, and we have a minimum order spend of £25 as part of our pledge to reduce carbon emissions.

How do I track my cheesebox?

Delivery addresses outside of central London. DHL will automatically email your shipment number the evening before your delivery date. If you haven't received this by 8 PM, we'd advise checking your junk and spam folders. On the morning of your deliv

When do you deliver?

Our couriers (DHL & XeroE) deliver up until 8 PM from Tuesday to Saturday. We'll chop and pack your cheese the evening before your delivery and include ice packs and wool insulation to ensure everything stays fresh for up to 48 hours.

I haven’t received my order

If your order gets delayed for any reason, we will do our best to get it moving to make sure it is with you by the next day. We pack all our boxes with icepacks and organic wool liners, so you can rest assured the cheese will still be fresh. If your

Update to London Deliveries

We are constantly looking into new ways to reduce our impact on the environment, whether it be 100% biodegradable packaging or offsetting carbon emissions on our deliveries. We are delighted to announce that we have changed our deliveries for Central

My item is showing as delivered but….it’s not?

If you have used your tracking number on DHL’s website or app and the status is 'delivered'... If your parcel was going to a central London postcode, it would have been sent via another courier (XeroE) on a same-day service that doesn't come with tra

Will my cheese stay fresh during delivery?

Hell yeah! We are the very first cheese delivery company to insulate our boxes and our chilling packs work a treat keeping your cheese in perfect condition until you have a chance to get it in the fridge/eat it immediately on the doorstep whilst the

What happens if I’m out when my cheese is delivered?

Your delivery will be left in your nominated safe place (e.g. porch, behind the bins) and waiting with bated breath for your return. Each parcel contains ice to keep it chilled during delivery, but cheese must be kept refrigerated once received. Plea

How do you deliver and how long does it take?

We send the majority of our boxes via DHL who will email your tracking info the night before delivery, and text you a 1-hour delivery window on the day. All of our central London orders will be sent via a nifty 0 emissions service XeroE. As this is a

Do you support contact free delivery?

DHL are currently operating a ‘No Contact Delivery Practice’ where drivers are required to observe a 2-metre distance at the point of delivery. Recipients are not requested to sign a handheld device but drivers will need to take a photo to prove the

Shipping Policy

We use DHL for the majority of our deliveries. Whilst they are unable to guarantee delivery within 24hrs, we believe they are the best couriers in the market, with a completion rate very close to 100%. Our aim is to deliver all accepted orders on you

Where do you deliver to?

Currently, we can deliver to most of the UK mainland but due to transit times, there are some exclusions in the Scottish Highlands, British Isles and Northern Ireland. If you live in these areas or are getting an error on the website when typing in y

My address isn't so easy to find, what can I do?

Although our courier DHL has great success rates for delivering, occasionally they will run into issues with certain addresses. Sometimes they're new builds or remote areas, or there may be conflicting information on their system vs Google maps. It m

Christmas delivery information 2022

The week before Christmas is our (and our courier's) busiest time of the year. Please use the date you have selected as a guide rather than a guarantee. We will ensure that:. If you aren’t in for your delivery, this won’t matter. Our couriers will le