Delivery addresses outside of central London
DHL will automatically email your shipment number the evening before your delivery date. If you haven't received this by 8 PM, we'd advise checking your junk and spam folders. On the morning of your delivery, you will receive another email and text from DHL confirming your one-hour delivery slot.
There are a couple of ways you can track your order:
- You can view your parcel's progress by entering the shipment number on DHL's tracking page.
- If you don't have a shipment number, you can locate your delivery using your postcode and order number instead.
Download the DHL Parcel UK app to receive real-time updates, which you can download from the App Store or Google Play store.
DHL will also offer you some helpful options on the tracking page, such as diverting the parcel to a pickup point or updating your safe place details.
Delivery addresses within central London
This includes: SW1-SW20, SE1, SE3, SE4, SE5, SE8, SE10-11, SE13, SE15-17, SE21-24 & SE27, E1-3, E5, E8-9, E10-11, E15, E17 & E20, N1-8, N15, N16 & N19, NW1-3, NW5-6, NW8 & NW10-11, W1-6, W8-12 & W14, WC1-2, EC1-4
Any deliveries that fall into one of the postcodes above will be collected and delivered by a XeroE courier on one of their electric vehicles or a bike, making them emission-free!
Your order will be picked up from our depot on the morning of your delivery and delivered by 5 PM. As this is a door-to-door service, you won't receive any tracking information before your delivery. You will, however, receive an email the evening before your delivery to confirm and another once your parcel has been delivered. This will include a photo of where your parcel was left if you were not home upon delivery.