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How do I track my cheesebox?Updated 2 years ago

Delivery addresses outside of central London

DHL will automatically email your shipment number the evening before your delivery date. If you haven't received this by 8 PM, we'd advise checking your junk and spam folders. On the morning of your delivery, you will receive another email and text from DHL confirming your one-hour delivery slot.

There are a couple of ways you can track your order:

  • You can view your parcel's progress by entering the shipment number on DHL's tracking page
  • If you don't have a shipment number, you can locate your delivery using your postcode and order number instead.
  • Download the DHL Parcel UK app to receive real-time updates, which you can download from the App Store or Google Play store

DHL will also offer you some helpful options on the tracking page, such as diverting the parcel to a pickup point or updating your safe place details.

Delivery addresses within central London

This includes: SW1-SW20, SE1, SE3, SE4, SE5, SE8, SE10-11, SE13, SE15-17, SE21-24 & SE27, E1-3, E5, E8-9, E10-11, E15, E17 & E20, N1-8, N15, N16 & N19, NW1-3, NW5-6, NW8 & NW10-11, W1-6, W8-12 & W14, WC1-2, EC1-4, BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8, CR4, CR7, DA1, DA14, DA15, DA16, DA17, DA18, DA2, DA5, DA6, DA7, DA8, E1, E10, E11, E12, E13, E14, E15, E16, E17, E18, E1W, E2, E20, E3, E4, E5, E6, E7, E8, E9, E98, EC1A EC1M, EC1N, EC1P, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, HA0, HA9, KT1, KT2, KT3, KT4, KT5, KT6, N1, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N1C, N1P, N2, N20, N21, N22, N3, N4, N5, N6, N7, N8, N81, N9, NW1, NW10, NW11, NW1W, NW2, NW26, NW3, NW4, NW5, NW6, NW7, NW8, NW9, SE1, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE1P, SE2, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SM4, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, SW2, SW20, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW95, TW1, TW10, TW11, TW12, TW2, TW3, TW7, TW8, TW9, UB6, W10, W11, W12, W13, W14, W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1J, W1K, W1S, W1T, W1U, W1W, W2, W3, W4, W5, W6, W7, W8, W9, WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R

Any deliveries that fall into one of the postcodes above will be collected and delivered by a Packfleet courier on one of their electric vehicles, making them emission-free! They will also plant a tree for every parcel booked with us.

When your parcel has been collected from us, you will receive a tracking email and will be able to monitor your parcel's journey all the way to your hands.

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