My address isn't so easy to find, what can I do?Updated 2 years ago
Although our courier DHL has great success rates for delivering, occasionally they will run into issues with certain addresses. Sometimes they're new builds or remote areas, or there may be conflicting information on their system vs Google maps. It may just be that they are unable to find the entrance to your building.
As we are not able to talk directly to the drivers ourselves, the best thing to do is follow the steps below to ensure a smooth delivery.
Step 1:
Find your what3words address! Go to dhl-uk.myaddress.w3w.co and they’ll help you find the what3words address for your exact delivery location.
Hint: select the square at your front door or exact delivery location.
Step 2:
Download then open the DHL Parcel app, tap More in the bottom right, then: My Profile > Delivery Addresses > Home > what3words.
Step 3:
Enter your what3words address. Type the 3 words into the box, select the correct location from the drop-down menu and tap ‘Save’.
Don’t forget the dots between the words, for example ///filled.count.soap
Next time you place an order fulfilled by DHL Parcel, the courier will navigate directly to the what3words address that’s now saved on your profile, hoorah!
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