back to the cheesegeek website

cheesegeek

<p data-pm-slice="0 0 []" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">We are super sorry if something is missing from your order! Please report it to us <a href="https://www.thecheesegeek.com/pages/contact" rel="noopener noreferrer" target="_blank"><u style="box-sizing: border-box;">here</u></a><u style="box-sizing: border-box;">&#xA0;</u>and we&#x2019;ll make sure the item is sent out to you as soon as possible or arrange a refund if needed.</p><p data-pm-slice="0 0 []" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;"><br style="box-sizing: border-box;"></p><p style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word;">If something is out of stock, we will let you know before you receive your order and we will either offer to send a substitute or we&#x2019;ll send the original item you ordered once it&#x2019;s back in stock.</p><div style="visibility: hidden; background: rgb(29, 29, 29); box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px; position: relative; float: left;"><br></div><p><br></p><div style="box-sizing: border-box; margin-top: 16px; position: relative; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

We are super sorry if something is missing from your order! Please report it to us here and we’ll make sure the item is sent out to you as soon as possible or arrange a refund if needed. If something is out of stock, we will let you know before you r

Something is missing from my order.

Orders received

How much does delivery cost?

How do I track my cheesebox?

When do you deliver?

I haven’t received my order

Update to London Deliveries

My item is showing as delivered but….it’s not?

Will my cheese stay fresh during delivery?

What happens if I’m out when my cheese is delivered?

How do you deliver and how long does it take?

Do you support contact free delivery?

Shipping Policy

Where do you deliver to?

My address isn't so easy to find, what can I do?

Christmas delivery information 2022

Delivery information

What's included in The Jimi subscription?

How do I manage my subscription?

What's the difference between Jimi and Elvis subscription?

I'm not too keen on blue/goats cheese. How do I update my cheesebox preferences?

When is my next subscription box?

How do I change the charge date of my Jimi subscription?

I received The Elvis subscription as a gift, what's that?

Why does my subscription say it's expired?

I need to cancel my subscription, how do I do this?

How does The Stevie work?

Cheese Subscriptions

How do I report an issue?

I'll be away for my next box. Can I postpone it or get it sent somewhere else?

I want to update my preferences/bespoke options

Making account and order changes

Why do I need to add safe place instructions?

How can I pay?

I'm having an issue checking out.

The cheese I want isn't available.

When is your order deadline?

Can I use a promo code with my order?

Why we have a minimum order threshold of £25

Placing your order

Can I eat cheese while pregnant?

Note on cheese sizes

Group Booking FAQs

How should I store any leftover cheese?

How long do the cheeses keep?

Hmmmm... I don't think my cheese looks right ?

What's the difference between vegetarian and non-vegetarian cheese?

What’s the difference between unpasteurised and pasteurised cheese?

What should I do with the rind?

How should I compose a cheeseboard?

How should I pair wines with my cheeses?

Cheese FAQ

I still have wedges from the old loyalty scheme, how do I redeem my loyalty wedges?

Something is missing from my order.Updated 3 years ago