If you find something wrong, please notify us as soon as possible and we will do everything we can to put it right. Some problems and queries can be easily resolved through our help centre. If you need the help of a Human Geek, you can either email u

<p dir="ltr" id="isPasted" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you find something wrong, please notify us as soon as possible and we will do everything we can to put it right.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Some problems and queries can be easily resolved through our help centre. If you need the help of a Human Geek, you can either <a href="https://www.thecheesegeek.com/pages/contact" target="_blank" rel="noopener noreferrer"></a>email us at hello@thecheesegeek.com, contact us via the live chat widget on our <a href="https://www.thecheesegeek.com/" rel="noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;" target="_blank">website</a> or by social media. Please note if you reach out to us via our <a href="https://www.thecheesegeek.com/pages/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://www.thecheesegeek.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact Page</a>, you&apos;ll need to complete the &quot;I&apos;m not a robot&quot; test after you press &apos;send&apos;.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are reporting an issue regarding the quality or any damage to your cheese, please take a photo of the issue. Providing pictures is extremely useful, it means that we can get a better idea of what has gone wrong and hopefully get to the bottom of the issue straight away.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to answer all queries within 24 hours Monday-Saturday. If you haven&apos;t received a response, please use the live chat function as we may not have received your initial email.

How do I report an issue?

We are super sorry if something is missing from your order! Please report it to us here and we’ll make sure the item is sent out to you as soon as possible or arrange a refund if needed. If something is out of stock, we will let you know before you r

We are super sorry if something is missing from your order! Please report it to us <a href="https://www.thecheesegeek.com/pages/contact" rel="noopener noreferrer" target="_blank">here</a>&#xA0;and we&#x2019;ll make sure the item is sent out to you as soon as possible or arrange a refund if needed. If something is out of stock, we will let you know before you receive your order and we will either offer to send a substitute or we&#x2019;ll send the original item you ordered once it&#x2019;s back in stock.<div style="visibility: hidden; background: rgb(29, 29, 29); box-sizing: border-box; border-radius: 3px; box-shadow: rgba(24, 50, 71, 0.4) 0px 3px 8px 0px, rgba(24, 50, 71, 0.3) 0px 0.5px 2px 0px; cursor: pointer; animation: 250ms linear 0s 1 normal forwards running pop-on-top; color: white; height: 30px; padding: 7px 10px; position: relative; float: left;"> </div> <div style="box-sizing: border-box; margin-top: 16px; position: relative; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Something is missing from my order.

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Orders received

How much does delivery cost?

How do I track my cheesebox?

When do you deliver?

I haven’t received my order

Update to London Deliveries

My item is showing as delivered but….it’s not?

Will my cheese stay fresh during delivery?

What happens if I’m out when my cheese is delivered?

How do you deliver and how long does it take?

Do you support contact free delivery?

Shipping Policy

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My address isn't so easy to find, what can I do?

Christmas delivery information 2022

Delivery information

What's included in The Jimi subscription?

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What's the difference between Jimi and Elvis subscription?

I'm not too keen on blue/goats cheese. How do I update my cheesebox preferences?

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I received The Elvis subscription as a gift, what's that?

Why does my subscription say it's expired?

I need to cancel my subscription, how do I do this?

How does The Stevie work?

Cheese Subscriptions

I'll be away for my next box. Can I postpone it or get it sent somewhere else?

I want to update my preferences/bespoke options

Making account and order changes

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The cheese I want isn't available.

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Why we have a minimum order threshold of £25

Placing your order

Can I eat cheese while pregnant?

Note on cheese sizes

Group Booking FAQs

How should I store any leftover cheese?

How long do the cheeses keep?

Hmmmm... I don't think my cheese looks right ?

What's the difference between vegetarian and non-vegetarian cheese?

What’s the difference between unpasteurised and pasteurised cheese?

What should I do with the rind?

How should I compose a cheeseboard?

How should I pair wines with my cheeses?

Cheese FAQ

I still have wedges from the old loyalty scheme, how do I redeem my loyalty wedges?