We send the majority of our boxes via DHL who will email your tracking info the night before delivery, and text you a 1-hour delivery window on the day. All of our central London orders will be sent via a nifty 0 emissions service XeroE. As this is a door to door service, there will be no tracking but don’t worry, we are watching these boxes on our end and they should be with you by 5 pm. You won’t need to be home but you will need a safe place the couriers can leave the parcel.
We aim to have your cheese box with you within 48 hours of leaving our hands for optimum freshness. If for any reason it does not reach your address by then, we will be happy to replace the order or offer a refund.