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<p dir="ltr" id="isPasted" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you find something wrong, please notify us as soon as possible and we will do everything we can to put it right.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Some problems and queries can be easily resolved through our help centre. If you need the help of a Human Geek, you can either <a href="https://www.thecheesegeek.com/pages/contact" target="_blank" rel="noopener noreferrer"></a>email us at hello@thecheesegeek.com, contact us via the live chat widget on our <a href="https://www.thecheesegeek.com/" rel="noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;" target="_blank">website</a> or by social media. Please note if you reach out to us via our <a href="https://www.thecheesegeek.com/pages/contact" target="_blank" rel="noopener noreferrer"></a><a href="https://www.thecheesegeek.com/pages/contact" rel="noopener noreferrer" target="_blank">Contact Page</a>, you&apos;ll need to complete the &quot;I&apos;m not a robot&quot; test after you press &apos;send&apos;.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are reporting an issue regarding the quality or any damage to your cheese, please take a photo of the issue. Providing pictures is extremely useful, it means that we can get a better idea of what has gone wrong and hopefully get to the bottom of the issue straight away.<p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p dir="ltr" style="box-sizing: border-box; margin: 0px; font-size: 13px; line-height: 18px; word-break: normal; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We aim to answer all queries within 24 hours Monday-Saturday. If you haven&apos;t received a response, please use the live chat function as we may not have received your initial email.

If you find something wrong, please notify us as soon as possible and we will do everything we can to put it right. Some problems and queries can be easily resolved through our help centre. If you need the help of a Human Geek, you can either email u

How do I report an issue?

Orders received

How much does delivery cost?

How do I track my cheesebox?

When do you deliver?

I haven’t received my order

Update to London Deliveries

My item is showing as delivered but….it’s not?

Will my cheese stay fresh during delivery?

What happens if I’m out when my cheese is delivered?

How do you deliver and how long does it take?

Do you support contact free delivery?

Shipping Policy

Where do you deliver to?

My address isn't so easy to find, what can I do?

Christmas delivery information 2022

Delivery information

What's included in The Jimi subscription?

How do I manage my subscription?

What's the difference between Jimi and Elvis subscription?

I'm not too keen on blue/goats cheese. How do I update my cheesebox preferences?

When is my next subscription box?

How do I change the charge date of my Jimi subscription?

I received The Elvis subscription as a gift, what's that?

Why does my subscription say it's expired?

I need to cancel my subscription, how do I do this?

How does The Stevie work?

Cheese Subscriptions

Something is missing from my order.

I'll be away for my next box. Can I postpone it or get it sent somewhere else?

I want to update my preferences/bespoke options

Making account and order changes

Why do I need to add safe place instructions?

How can I pay?

I'm having an issue checking out.

The cheese I want isn't available.

When is your order deadline?

Can I use a promo code with my order?

Why we have a minimum order threshold of £25

Placing your order

Can I eat cheese while pregnant?

Note on cheese sizes

Group Booking FAQs

How should I store any leftover cheese?

How long do the cheeses keep?

Hmmmm... I don't think my cheese looks right ?

What's the difference between vegetarian and non-vegetarian cheese?

What’s the difference between unpasteurised and pasteurised cheese?

What should I do with the rind?

How should I compose a cheeseboard?

How should I pair wines with my cheeses?

Cheese FAQ

I still have wedges from the old loyalty scheme, how do I redeem my loyalty wedges?

How do I report an issue?Updated 2 years ago